You can request a Price List for the warehouse(s) from which you intend to order here.

Our specialty coffee catalogues are constantly changing to reflect availability, new arrivals and seasonal offers. As a result of this regular change, we update our Price List weekly and share it via email. Please be sure to sign up to receive the pricelist each week to ensure that you have the most up to date information on availability, pricing and future arrivals. Please follow this link to start receiving the weekly offer list.

When you have taken a look at our Offer List and you’ve discussed your needs with one of our Account Managers, they will happily send you green or roasted samples (50g or 100g) of the coffees that you are interested in.

Some of the very high-value coffees that we stock cannot be sampled as they are often packed in smaller units and/or vacuum sealed.

Please talk with one of our Account Managers here about exactly what you would like to sample, and they will make it happen!

The first step is to set you up in our system as a customer. Please take the time to fill out our New Customer Registration Form here and an Account Manager will get in touch shortly.

Yes. Since we need to create your company as a customer in our system to be able to invoice you for your order, you need to be registered as a customer before ordering.

You can do so by getting in touch with your Account Manager, by sending a quick message through the Contact form or by sending us a message at info@coffeehunter.com.

Many specialty roasters are looking for ways to trade directly with producers, with the aim of helping to improve equity in the industry. We are not a commercial middleman. Mercanta has long been at the forefront of decommodified coffee and we specialise in direct trade, having worked with most of our producers for many years. If you would like to foster individual relationships with producers and you would like to buy from them each season, we can help you build these relationships, using our 30 years of experience in exactly this, to ensure viability and support for both you and the producers.

Yes! As speciality coffee traders, it is a fundamental part of our job to provide our clients (roasters) with comprehensive information about each coffee’s journey, ensuring transparency and connecting them to the origin story.

With every coffee that you purchase through Mercanta, you will receive a full traceability report, with all the lot’s relevant information, seasonal updates from producers, photos and other information pertaining to each coffee.

We have quality labs at all of our offices worldwide, and a team full of Q graders and extremely experienced cuppers. Because we only import specialty coffee, we are pretty tough on coffees. This reflects our clientele, and we stand by our scores – at least in the sense that we are calibrated internally, and that our customers also value the coffees we end up buying and selling.  But scores for us work more like an internal benchmarking mechanism rather than something we think to be an objective ‘quality’ of the selected coffee.

We cup our offering on a regular basis in order to ensure the quality we sell, and we are more than happy to share our notes!

Our specialty coffee catalogue is constantly being updated. Our warehouses regularly turn over stock and we constantly have shipments arriving from origin, throughout the year.

This means that there are always exciting new coffees to look forward to! Updates on incoming coffees can be requested from your Account Manager at any time. They have their fingers on the pulse!

All incoming coffees should also be reflected on the offer list if you filter by Warehouse and then select “Afloat / Arriving Soon“ from the Status.

If you want to Reserve a coffee that is soon to arrive, please refer to the next point in this FAQ.

We offer a mechanism, whereby customers have the possibility of reserving quantities of coffee for later delivery, when either the coffee is yet to arrive, or the coffee is on the offer list, but you cannot order it at the moment. 

This convenient and adaptable drawdown option is extremely useful to roaster clients, providing a fixed price and fixed quantity to be taken up at convenience, as long as it is all taken up by the expiry date.

We are happy to do this on a discretionary basis. You can chat directly with your Account Manager about this process.

Clear and efficient logistics is a backbone of our industry. From our 7 warehouses in the UK, North America, Singapore, Dubai and Hamburg, we deliver worldwide to specialty coffee roasters in over 50 countries across 6 continents. We are happy to consider new routes and markets wherever feasible. If you decide to order and wish to use your own transport partners, that is no problem.

Through our nominated partners in every jurisdiction, we are happy to find the best delivery quote for you and to deliver your coffee at your roastery or preferred place.

If you decide to order and wish to use your own transport partners, that is no problem.

We provide all required export documentation at the time of shipping. If you have questions about your particular region’s requirements, please get in touch – one of our logistics specialists will find the answers for you.

Since your roastery will be served from the warehouse nearest to you, most of the distribution takes place by road.

This is a very country-specific question, and its answer will change from country to country. We recommend consulting with a local customs agent or asking your account manager for guidance.

We require advance payments for the first purchase and on a discretionary basis. As we continue to work together, we will certainly be open to discussing credit terms. We want to support our partners and help them grow.

Usually there is no minimum order. However, the associated costs per kg for the coffee can be higher when buying less coffee at a time, due to transport costs. The quantities that we are able to supply may vary slightly from one warehouse to the next. Please get in touch with one of our Account Managers in your region and they will be able to tell you exactly what is possible where you are.

Customers in the United Kingdom can also check our sister company Mercanta Micro’s website for small quantities of very high quailty and refined microlots.

Yes, you can! At Mercanta, we make things easy by offering sales in a wide range of international currencies. We’re happy to work in the currency most convenient for you—including US Dollar, Canadian Dollar, Japanese Yen, Euro, Singapore Dollar, British Pound, Turkish Lira, and many more. Just let us know your preference, and we’ll do our best to accommodate it.

We are always working harder to integrate more robust traceability systems that are accessible to our roasters and their customers.

We strongly encourage roasters and coffee professionals who would like to learn more and up-skill to contact our sister company, the London School of Coffee. The school offers a diversity of accredited professional courses and seminars and has helped countless coffee professionals to reach new levels in their careers.

At Mercanta, we believe that certifications benefit many communities that produce coffee around the world and are reliant on the coffee trade. However, many certifications are not a good fit for Mercanta’s business model as there is little to no encouragement to produce a higher quality product.

For us, the main hurdle is encouragement to produce a higher quality product. The better the quality, the more we’ll pay. Mercanta’s minimum price guarantee is there to protect producers in a suppressed market and continue to offer our customers outstanding coffees from the regions we source.
Please note that we are not attempting to discredit certifications but believe that they do not serve a purpose within Mercanta’s business model.

With that said, we do stock certified Organic coffee and try to ship the coffees in the most environmentally friendly way. At any point during the year, we have Carbon Neutral coffees on our offer lists around the world.

At Mercanta, we take the requirements of the EUDR seriously to ensure a transparent, responsible, and deforestation-free supply chain for all the green coffee beans we import into and sell in the EU.

We are currently at the stage of gathering the last of the supplier’s information and are aiming to have it all complete before the EUDR comes into force at the beginning of 2026.

We are very happy to report that more than 50% of our key suppliers have already been certified!

As part of the ECOM group, we adhere to the group’s slave/anti trafficking policies and principles. You can read all the principles and policies here.

Yes, we offer regular cuppings at the London School of Coffee and in some of our regional offices. Please check the upcoming events in our social media channels.

Mercanta Instagram

London School of Coffee Instagram

Additionaly, we organize several origin trips every year, with Colombia and Brazil being fixtures in our origin trip calendar. Please get in contact with your account manager or email info@coffeehunter.com for more information.

If you have any issues with a delivery (quality, weight, damaged goods etc), have a complaint or require additional information, please get in contact with your account manager.