Ordering With Us

Buying from our Hamburg Warehouse

Our Hamburg warehouse was established at the beginning of 2015 and serves an ever expanding number of customers from across Central and Eastern Europe.

If you have any questions that aren’t covered below or would like to discuss your order further please don’t hesitate to get in touch.

Minimum order

When ordering from our Hamburg warehouse, our minimum order is five bags – that’s approximately 300kg. More commonly we deliver by the pallet load – one pallet holds around 600 to 750 kg, or 10 bags. You can pick and choose any selection of coffees to make up your order – for example, you could have a pallet of 10 different bags of coffee, or you could take 10 bags of the same line.

Pallet delivery in Germany will cost €70-120, depending on whereabouts in Germany. Other countries will cost more. Contact us for details.

How long will it take?

For orders within Germany, it will usually take from 2 to 3 working days from ordering for your coffee to arrive.

For orders within the rest of Europe, it will usually take about 3 to 5 working days from ordering for your coffee to arrive.

If Mercanta delivers, we use specified carriers to insure the goods to your door. You can also use your own carrier. If you use your own carrier, the delivery risk is yours entirely.

Our warehouse is located in Hamburg, Germany.

What will it cost me?

A 10 to 12 bag pallet of selected coffees will cost approximately€4,225-€6,500, inclusive of delivery and fully insured.

Payment Terms

For first-time customers, we respectfully ask for payment in advance of delivery. After some time working together we may then be able to discuss credit terms. You can pay by bank transfer or credit card. We accept the following currencies: GBP, EUR, USD and JPY.

Can you send me some tasting samples?

Yes and no! We are able to supply selected samples, based on availability and overall cost. We would advise you to first talk through the coffees that interest you with one of our cuppers, then request samples of anything you’re not sure about.